Privacy policy

Last updated: August 09, 2026

At 3PUFF, we value your privacy. This policy explains how we collect, use, and protect your personal information when you shop with us.

What Information We Collect

Contact details — name, address, billing/shipping address, phone number, email
Financial information — payment card details, transaction info, payment confirmation
Account information — username, password, security questions, preferences
Transaction information — items viewed, added to cart, purchased, exchanged or cancelled
Communications — messages and inquiries you send us
Device information — IP address, browser type, device identifiers
Usage information — how you interact with our website

Where We Get This Information

Directly from you — when you create an account, make a purchase, or contact us
Automatically — through cookies and similar technologies when you browse our site
From service providers — who help us run our store
From partners or third parties

How We Use Your Information

Process orders — payments, fulfillment, shipping, and exchanges
Marketing — to send relevant offers and communications
Security — to prevent fraud and protect our store
Customer support — to respond to your queries
Legal compliance — to meet applicable legal requirements

Who We Share It With

Shopify (our store platform) and their service providers
Payment and fulfillment partners
Marketing partners (in accordance with their privacy notices)
Legal authorities when required by law
Parties involved in a business transaction (e.g. merger)

Relationship with Shopify

Our store is hosted by Shopify. Information you submit may be shared with Shopify and third parties outside India to provide and improve our services. Learn more at the Shopify Consumer Privacy Policy or Shopify Privacy Portal.

Third Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before engaging.

Children's Data

Our store is not intended for children. If you believe your child has shared personal information with us, contact us at 3puff.com@gmail.com to request deletion.

Security & Data Retention

We use industry-standard security measures to protect your data. We retain personal information only as long as necessary to provide our services and meet legal obligations.

Your Rights

Access/Know — request access to your personal data
Delete — request deletion of your data
Correct — request correction of inaccurate information
Portability — request a copy of your data
Unsubscribe — opt out of marketing emails anytime via the unsubscribe link

To exercise any rights, email us at 3puff.com@gmail.com

Grievance Officer (India)

As per the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023:

Email: 3puff.com@gmail.com

Complaints

For complaints about how we handle your data, contact us at 3puff.com@gmail.com. You may also lodge a complaint with your local data protection authority.